• 5th floor, CT1, Building C14 Bac Ha, To Huu street, Dai Mo ward, Hanoi, Vietnam

  • The industry:

    PIEM SPACE

  • Duration:

    None

Introduction

In industries where technical expertise is the primary driver of value, "knowledge loss" due to staff turnover or retirement is a critical business risk. PIEM Space is a secure, private AI ecosystem developed over 3 months to solve this exact problem. By transforming fragmented corporate documents and "tacit" human expertise into a permanent, searchable, and auditable digital asset, we empower organizations to accelerate decision-making while maintaining absolute control over their sensitive data.

 

Challenges

Organizations with complex technical operations often face systemic inefficiencies in how they manage intellectual property:

  • Fragmented Data Silos: Crucial information is often buried in various formats, including PDFs, Excel spreadsheets, blueprints, and localized databases.
  • Knowledge Attrition: When veteran employees retire or leave, their "expert intuition" and unwritten expertise often vanish from the company.
  • Security & Sovereignty Risks: Traditional cloud-based AI solutions pose a risk of data leakage, making them unsuitable for confidential or regulated corporate intelligence.
  • Inefficient Information Retrieval: Employees spend excessive time searching for specific data points, leading to stalled projects and increased training costs for new hires.

 

Solution

We built a business-aware AI infrastructure that operates with the privacy of an air-gapped environment and the intelligence of a modern LLM.

Technical Pillars:

  • Total Sovereignty Architecture: A 100% on-premise deployment using MinIO, MySQL, Mongo, and Redis to ensure data never leaves the corporate network.
  • Tacit Knowledge Assetization: A system designed to digitize "expert intuition" through advanced Text Embedding, OCR, and Object Segmentation, converting human experience into a structured digital asset.
  • Advanced RAG (Retrieval-Augmented Generation): Utilizing Qdrant for vector search and Nvidia Triton for high-performance inference, the system provides answers with verified citations from internal technical documents.
  • Robust Backend Orchestration: Built on FastAPI with Celery for asynchronous task management, the platform handles high-volume document processing with precision and speed.

 

Results

The deployment of PIEM Space turned raw data into a strategic advantage with measurable operational gains:

  • 85% Reduction in Search Time: Created an "Internal Google" for all corporate data, allowing staff to find exact technical answers in seconds.
  • 50% Shorter Training Periods: New employees can leverage the collective intelligence of the platform to onboard faster, reducing the burden on senior staff.
  • Zero Data Leakage: Achieved total security compliance by operating in an air-gapped capable environment.
  • Knowledge Preservation: Successfully converted fragmented "tacit knowledge" into a permanent intellectual asset, effectively future-proofing the company against staff turnover.

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